Terms & conditions

All prices are shown in South African Rand (ZAR) and include VAT where applicable.

Payment is processed securely by Payfast. We accept card, Instant EFT, SnapScan and Zapper.

An order is only confirmed once Payfast has verified that payment was received in full. Reaching the “order placed” or “success” page does not, on its own, confirm payment — the confirmation we receive from Payfast does.

We reserve the right to decline or cancel any order, including where an item is out of stock, where a pricing or product error is identified, or where payment cannot be verified. If we cancel a paid order for any of these reasons, you will receive a full refund of the amount paid.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa, and the transaction currency is South African Rand (ZAR).

Card transactions are acquired for Milano Haus via Payfast, who use the strongest encryption and are PCI-DSS compliant. Card details are entered by you on Payfast’s own secure page and are never seen by, transmitted through, or stored on this website.

Your order and delivery details are stored by Milano Haus separately from the card details you enter on Payfast’s secure page. We use them only to process, deliver and support your order, and to comply with the law.

We deliver anywhere within South Africa using a tracked third-party courier service. We do not currently deliver outside South Africa.

Delivery is charged at a flat rate set per province. The exact delivery cost for your address is calculated and shown to you in full at checkout, before you pay — nothing is added afterwards, and nothing is payable to the courier on delivery.

Where a free-delivery threshold is in effect, orders at or above that value will have delivery shown as complimentary at checkout.

Collections are booked with the courier after your payment has cleared. Orders are typically dispatched within 1–2 working days of payment being confirmed. We do not dispatch on weekends or South African public holidays.

Once collected, most orders arrive within 2–4 working days, depending on your province; outlying areas may take longer. Delivery time frames are estimates provided by the courier and are not guaranteed.

Once your order has been dispatched, a waybill (tracking) number is emailed directly to you.

It is your responsibility to provide a complete, accurate delivery address and a contactable mobile number. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address, and re-delivery may incur an additional charge. Risk in the goods passes to you on delivery to the address you provided.

All sales are final. We do not accept returns or exchanges for change of mind, incorrect selection, or any reason other than as set out below and in “Your statutory rights”.

If an item arrives faulty, damaged in transit, or is not the item you ordered, this is our responsibility and we will put it right. Email shopmilanohaus@gmail.com within 7 (seven) days of delivery, quoting your order number and attaching clear photographs of the item and, where relevant, the packaging.

Once we have assessed and accepted such a claim, we will — at our discretion and your preference where practical — repair, replace, or refund the item in full, and we will cover the cost of return shipping where a return is required.

We may decline a claim where the item shows signs of use, wear, or damage that did not arise from a manufacturing fault or from transit, or where the claim is made after the 7-day window.

Approved refunds are made to the original payment method via Payfast. Please allow up to 10 (ten) working days for the refund to reflect, depending on your bank or card provider.

For hygiene reasons, car vent diffusers and any scented refills cannot be returned once opened or used, except where faulty as above.

In the event that goods ordered are unavailable after payment, we will refund you in full within 30 (thirty) days.

You may request to cancel an order before it has been dispatched by emailing shopmilanohaus@gmail.com as soon as possible with your order number. If your order has not yet been handed to the courier, we will cancel it and refund you in full.

Once an order has been dispatched (a waybill number has been issued), it can no longer be cancelled, and the Returns & refunds terms apply instead.

Because collections are booked manually, we cannot guarantee that an order can be stopped before it is handed to the courier. A request made after dispatch will be treated as above.

Nothing in these terms removes or limits any rights you have under South African law that cannot be excluded by agreement, including under the Consumer Protection Act, 2008 (CPA) and the Electronic Communications and Transactions Act, 2002 (ECTA). Where any part of these terms conflicts with such rights, those rights prevail.

In particular, the CPA gives you the right to return goods that are defective, unsafe, or not of the quality a consumer is generally entitled to expect, within 6 (six) months of delivery, for repair, replacement or refund.

ECTA gives consumers who buy online a cooling-off right to cancel certain transactions within 7 (seven) days of delivery, subject to the exceptions in the Act. Where this right applies, you may return the goods and the only charge that may be levied is the direct cost of returning them.

Our “all sales are final” position applies to change-of-mind returns and operates only to the extent the law permits; it does not override the rights described here.

Milano Haus curates and sells mini bags and car vent diffusers. Product descriptions and images are intended to represent the items as accurately as possible; slight variations in colour may occur due to screen and photographic differences.

All products are subject to availability. Where an item becomes unavailable after your order is placed, it is refunded in full as set out under Returns & refunds.

Milano Haus takes all reasonable steps to protect the personal information of users, as defined in the Protection of Personal Information Act, 2013 (POPIA) and the Promotion of Access to Information Act, 2000 (PAIA).

We collect and use your personal information only to process, deliver and support your orders, to communicate with you about them, and to meet our legal obligations. We do not sell your personal information.

This website is governed by the laws of the Republic of South Africa, and Milano Haus is based in South Africa.

The offering of goods on this website is intended for customers in South Africa only. Anyone accessing the site or ordering from outside South Africa does so on their own initiative and is responsible for compliance with local law.

Milano Haus takes responsibility for all aspects relating to the transaction, including the sale of goods, customer service and support, dispute resolution, and delivery.

To the fullest extent permitted by law, and subject to your statutory rights above, our total liability arising from any order is limited to the amount you paid for that order. We are not liable for delays or failures caused by the courier, by incorrect delivery information provided by you, or by events beyond our reasonable control.

We may update these terms from time to time. The version in effect when you place your order is the version that applies to it.

For any question about an order, a delivery, a cancellation or a refund, contact us at shopmilanohaus@gmail.com. A real person will respond, and we aim to reply within one working day.